Maintabase Pty. Ltd.
P.O. Box 4247, Westfield Knox
Wantirna South, VIC, 3152
ABN 99 605 488 677
Phone: 1800 259 449
Collection of information
What personal information do we collect from the people that intend to use our Service?
When registering on Maintabase, as appropriate, You may be asked to enter, but not limited to, Your first and last name, mailing address, residential address, phone number, mobile phone number, facsimile number, credit card/payment details, email address, or other details to help You with Your experience.
Why is Your personal information needed?
Maintabase is currently purely web based; because of this we may require the use of Your company name, first and last names, a password and a valid email address as a login. Therefore, at a minimum, we may require such necessary personal information in order to establish Your account with us.
When do we collect Your personal information?
Maintabase Pty. Ltd. collects Your personal information from You upon registering on Maintabase to establish Your account, or and whenever You enter Your personal information on Maintabase. Maintabase will take steps to verify the email address supplied to us to ensure it is accurate.
For our paid service plans, do we store your Credit Card information?
If You have selected one of the paid service plans on the Maintabase website, we will collect Your credit card number which will be transmitted via Advanced Encryption Standard (AES) 256-bit to our merchant provider (Stripe Inc.). Maintabase Pty. Ltd does not store your Credit Card information. For further information relating to the security of our payment gateway, please click here.
How else do we collect Your personal information?
Maintabase Pty. Ltd. may also collect Your personal information if You:
Where we collect personal information either directly from You, or from an affiliate, or from a third party, we will take reasonable steps to inform You, upon the collection of such personal information or at a reasonable time thereafter, of our contact details, the purpose for which the personal information has been collected and any other matters required by the current Australian Privacy Principles. If You choose not to provide some types of personal information, we may not be able to provide You with the services You require. General usage information is also collected by Maintabase Pty. Ltd. to help prioritise and measure the success of our features, find bugs, and spot usability issues to improve the experience of our customers.
Maintabase Pty. Ltd. may also collect Your personal information through the following methods:
Maintabase Pty. Ltd. does not control the conduct and practices of our affiliates. If You have questions about how affiliates use the information gathered, please read their privacy policies or contact them directly.
We have no control over the use of third party tracking technologies after they are placed on our website. The Help section on the menu bar of most browsers will tell You how to prevent Your browser from accepting new cookies, how to have the browser notify You when You receive a new cookie and how to disable cookies altogether. You can still review the website if You choose to set Your browser to refuse all cookies; however, You must enable cookies in order to establish an account and to download and install any of the software.
How do we use Your personal information?
Maintabase Pty. Ltd. may use Your personal information to:
How does Maintabase Pty. Ltd. protect my information from loss, misuse or alteration?
Maintabase Pty. Ltd. uses industry-standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and EV SSL (Extended Verification Secure Sockets Layer). Nevertheless, we remind You that no security measure is perfect. Maintabase Pty. Ltd. is not liable for loss of passwords due to user carelessness. If You lose control over Your password, You may lose control over Your personally identifiable information. On occasions, You may provide personal information to us over the internet (including by email). Whilst we strive to protect such information, we do not warrant and cannot guarantee the security of any information which You transmit to us in this way. Accordingly, any such information You transmit to us is transmitted at Your own risk. Nevertheless, once we receive Your transmission, we will take reasonable steps to preserve the security of such information.
How do we protect visitor information?
Maintabase is scanned on a regular basis for security holes and known vulnerabilities in order to make Your visit to Maintabase as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information that You supply transferred to secure data centers via encrypted 256-bit Extended Validation Secure Socket Layer (EV SSL) technology.
Third party disclosure
Maintabase Pty. Ltd. does not sell, trade, or otherwise transfer to outside parties Your PII unless we provide You with advance notice. This does not include website hosting partners and other parties who assist us in operating Maintabase, conducting our business, or servicing You, so long as those parties agree to keep this information confidential. We may also release Your information if Maintabase Pty. Ltd. has a good-faith belief that the disclosure is (a) required by law, regulation, or legal process; (b) appropriate to detect, prevent, or remedy violations of our Terms of Service, fraud, security, or technical issues; or (c) permitted in order to protect Maintabase, other Users, or the public.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We may transfer or disclose information we hold about You as follows:
There may be occasion where some of the parties mentioned above are located overseas. In these cases we ensure these parties are subject to controls that limit access to Your information to the extent strictly necessary to perform the relevant function and that Your personal information is handled at all times consistently with the current Australian Privacy Principles.
Where is Your data and information stored?
Maintabase Pty. Ltd. has chosen to use Amazon Web Services (AWS) and store all data on Amazon’s Virtual Private Cloud (VPC) because of its industry standard security levels, 99.95% uptime SLA (Service Level Agreement), and speed. Additionally, Your data is obfuscated on Amazon’s servers.
You can read more about Amazon’s security measures here: https://aws.amazon.com/security/
We may also hold Your personal information in electronic databases, such as our customer relationship management system, in which we take all reasonable steps to keep any personal information we hold about You secure.
What does Maintabase Pty. Ltd. do with the information You use to Invite new contacts?
Maintabase Pty. Ltd. does not collect or store any personal information as part of our Invite feature. If You would like to send an invite to a friend or colleague to join Maintabase, we provide You with a standard email template that You can send to them from Your email account.
Does Maintabase Pty. Ltd. own, access, and/or use the data that You compile on the Service?
Maintabase Pty. Ltd. does not own, access, and/or use the data that You compile within Your account on the Service. We understand that the data that You compile is unique to You, and data such as asset knowledge, asset history, preventative maintenance tasks and records, and work order tasks and records are both private and sensitive to Your business.
How long does Maintabase Pty. Ltd. retain data?
Maintabase Pty. Ltd. will retain Your information for as long as Your account is active. We will retain and use Your information as necessary to comply with our legal obligations, resolve disputes, and enforce our Agreements.
If You elect to deactivate Your account at any point in time by selecting the ‘Edit’ button in Your Company Profile screen within the Service, your data will remain dormant until Yourself or Maintabase Pty Ltd reactivates Your account. More information can be found in our Terms of Service.
Access and correction of information
You can request access to personal information that we hold about You. We will provide this except in the limited circumstances in which we are permitted not to.
We will use reasonable endeavors to ensure that all personal information we collect, use and/or disclose is accurate, complete and up to date, whether stored electronically or physically.
To assist us in achieving our data quality objective, please contact us at the address below if You believe that Your details are not accurate, up to date and complete.
If You request that we delete Your personal information, we will take all reasonable steps to do so unless we need to keep it for legal, auditing or internal business purposes.
Last updated: 1st May 2017